Prosaw are one of the largest suppliers of Metal Sawing Machinery in the UK. Part of Prosaw’s success over the past six decades has been its unrivalled After Sales Service. With a team of 9 dedicated engineers, Prosaw install new equipment and carryout routine maintenance for customers throughout the UK and Europe.
Robert O’Brien, Sales Director explains how some of this success has come about: “Organising a team of engineers take time and needs a certain amount of flexibility, especially when some customers desire an immediate response to their call out. Since Prosaw began using T Cards in 2015, the Service Department have been able give engineers real time work schedules that they can interact with themselves. This also allows the scheduling of work at the Workshop assigning the pre-delivery inspection of equipment. It has been a valuable tool that makes the work of organising engineers a lot easier.”
Most will be familiar with the tried and tested physical T Boards. A lost cost solution of having a “Go to Board” is an essential tool. Simple to customize to your requirements, manual T Cards can actively help improve the efficiency of your operation, and now there is an even simpler way to digitalize your process.
T Cards Online is designed to be used like the tried and tested manual boards with all the tangible, visual benefits but with all the accessibility, features and analysis tools available digitally. Prosaw were quick to see the benefits this can provide both for planning and customer response times for their engineers.
